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Customer Relationship Management

O IMPACTO DAS NOVAS TECNOLOGIAS DE INFORMAÇÃO NA GESTÃO DAS RELAÇÕES COM CLIENTES

Information Technology / Relationship Marketing / Customer Relationship Management / Value Chain

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CRM: ENFOQUE SOBRE O RELACIONAMENTO ENTRE TECNOLOGIA E PROCESSOS DE NEGÓCIOS

Customer Relationship Management / Competitive advantage

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Indicadores tecnológicos e organizacionais do Customer Relationship Management (CRM): relação entre firma desenvolvedora, firma usuária e preceitos teóricos

Customer Relationship Management

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Indicadores tecnológicos e organizacionais do Customer Relationship Management (CRM): relação entre firma desenvolvedora, firma usuária e preceitos teóricos

Customer Relationship Management

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TestUml

Customer Relationship Management / Reverse Engineering / Scientific Communication / Reliability Analysis / Business process reengineering / Statistical Test / Coverage Analysis / Test Coverage / Design Model / Statistical Test / Coverage Analysis / Test Coverage / Design Model

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User Agents in E-commerce Environments: Industry vs. Consumer Perspectives on Data Exchange

Customer Relationship Management / Identity management / Profitability / Data Exchange / Product differentiation / Price Discrimination / E Commerce / Price Discrimination / E Commerce

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CRM: Enfoque Sobre O Relacionamento Entre Tecnologia e Processos De Negócios

Customer Relationship Management / Competitive advantage

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